Frequently Asked Questions

Q. Do you move furniture?

A. NO! We can help you move portable items like chairs, tables, lounge suites, and beds on casters, HOWEVER we are NOT responsible for any damages that may occur to your furniture or any other items while moving it as that is your own responsbility to do so. We don't move wall units, or anything with breakable items in or on it, and we can't move electronic equipment. You must clear the floor of any small items, like pot plants, books or toys, and the carpet should be recently vacuumed. Any , and any assistance that we may provide

Q. Do you guarantee a full bond refund? ie. if the real estate isn't satisfied you will come back to fix at no extra charge?

A. We offer a bond back guarantee with all our End of Lease cleaning services, but what this means is that in the case there is any complaint from your property manager regarding the cleaning, we will come back to fix it up the very next day, provided that you email us a list of items that need to be re-cleaned within 48 hours from the time the cleaning was completed. We do however have a very high success rate so hopefully this shouldn't happen.
This does not mean that we will refund you any amounts that might get deducted from your bond for any reason. We'll just simply make sure your property passes the cleaning inspection to allow you to receive your bond back in full with no hassle.

Q. Will all stains be removed?

A. Our technicians are highly trained professionals. They use a special range of cleaning solutions. However, some stains may have set, which means they could be permanent. So we can't guarantee to remove every stain.

Q. Will my carpet shrink?

A. No.

Q. Do you guarantee your work?

A. We guarantee to clean your carpet to Australian Standard 3733. And We guarantee not to damage your carpet.

Q. Will cleaning remove dust mites?

A. Dust mites live on dead skin and require warm, damp conditions to survive. They are rarely found in dry carpet.

Q. Which is better, Steam Cleaning or Dry Cleaning?

A. Steam Cleaning is a deep clean. Dry Cleaning is a surface Clean.

We can do both, but customer satisfaction levels are much higher with Steam Cleaning. Steam Cleaning is a better Clean. Dry Cleaning leaves chemicals on the carpet that may cause re-soiling and could void the manufacturer's warranty.

Q. How often should carpets be professionally cleaned?

A. All residential carpets should be professionally cleaned a minimum of every 12 to 18 months AND as soon as possible after the carpet has been heavily soiled or stained. Prompt attention by a professional will provide the correct treatment and best results.

Q. Will carpet cleaning destroy the stain-resist treatment?

A. No. It is not necessary to reapply the stain-resist treatment after every carpet cleaning service, depending on how frequently the carpet is cleaned.

Foot traffic can destroy some stain-resist treatments. Therefore, those treatments should be reapplied after every 2nd or 3rd carpet cleaning service. Carpet that is only cleaned each every 12 to 18 months may require treatment at that time.

Q. Will hot water extraction (steam cleaning) damage my carpet?

A. No. Hot water extraction is the method preferred by many leading carpet manufacturers. It is considered by many to be the best method of removing embedded soil and other contaminants

Q. Can the carpet be walked on right after it has been cleaned?

A. Yes. We use powerful equipment that extracts the majority of the water immediately from the carpet fibres. The surfaces below the fibres should not get damp. In most cases, the carpet should be completely dry within 2 to 4 (depending on the humidity and air flow).

Q. Is it possible to clean carpets too often?

No. Frequent cleaning of the carpet will help keep maintain its original appearance.

It is recommended that high-traffic areas (doorways, hallways, etc) and areas of heavy-soiling (near kitchen, dining room, rumpus room, etc) are cleaned more frequently than the other areas.

Between professional carpet cleaning services remember to vacuum at least weekly with a good quality vacuum in proper working order.

Allowing dry soils to accumulate in the carpet pile causes permanent fibre damage, resulting in a dirty and dull appearance.

Q. I have old wine and cool-aid stains in my carpet, can you remove them?

Yes! With our special "Heat Transfer" restoration process, we are able to remove these and other very difficult stains, leaving your carpet with its 'pre-stain' appearance.

Q: What happens if myself or my real estate agent arent satisfied about the work done?

A: We guarantee our work and will address all complaints immediatly as long as the complaint is made within 48 hours from the time the job was completed. Our goal is to make you happy, and we provide quality work, and we guarantee it!

Q. How much will it cost?

A. Usually we will able to give you an indication of the cost over the phone / internet.
This should be considered as an estimate only, to be confirmed upon a site visit. When we arrive to look at your job we will give you a free, no obligation estimate before we start any work. If this estimate is acceptable we will in most cases get on with the work there and then.

To schedule your cleaning appointment or to obtain a free estimate, please Call 0432 017 711 or use the online enquiry form at the top of the page.