Frequently Asked Questions

Q. Do you move furniture?

A. No. But we can sometimes help you move portable items like chairs, tables, lounge suites, and beds on casters, however we are not responsible for any damages that may occur to your furniture or any other items while moving it as that is your own responsbility to do so. We don't move wall units, or anything with breakable items in or on it, and we can't move electronic equipment. You must clear the floor of any small items, like pot plants, books or toys, and the carpet should be recently vacuumed. Any , and any assistance that we may provide

Q. Do you guarantee your work?

A. We guarantee to clean your carpet to Australian Standard 3733. And We guarantee not to damage your carpet.

  • Q: What happens if myself or my real estate agent arent satisfied about the work done?
  • A: We guarantee our work and will address all complaints immediatly as long as the complaint is made within 48 hours from the time the job was completed. Our goal is to make you happy, and we provide quality work, and we guarantee it!

    • Q. How much will it cost?

    A. Usually we will able to give you an indication of the cost over the phone / internet.
    This should be considered as an estimate only, to be confirmed upon a site visit. When we arrive to look at your job we will provide you with a "no obligation" estimate before we start any work. If this estimate is acceptable we will in most cases get on with the work there and then.

    Stain Removal

    Q. Can you get paint out of my carpet?

    A. Water based paint stains will almost always come out, however with oil based stains it's very difficult. We can most definitely can try to extract paint from carpet fibber, our technicians have been successful at the removed of paint in some cases; however, paint is very hard to get out of carpet once it dries.

    Q. With children in the home how can I keep all my carpets stain free?

    A. When small children are involved protecting your carpets and upholstery is always a wise option usin our fabric protection service, however we still reccommend steam cleaning your carpet from time to time.

    Q. Should I first try to remove the stain myself before I contact you?

    A. You truly need to treat the stain the correct way the first time in order to achieve the best results.

    Unfortunately home owners purchasing cleaning products always find out that the products don't in fact remove stains at all. Not to mention in the meantime, they may have made the stain even worse!

    Q. Will all stains be removed?

    A. Our technicians are highly trained professionals. They use a special range of cleaning solutions. However, some stains may have set, which means they could be permanent. So we can't guarantee to remove every stain but we will work with you to find the best option. If we can't remove the stain for whatever reason we can send out a professional to repair your carpet using a different method.

    Q. I am worried about having my expensive rugs cleaned by steam ! Will your equipment damage my investment?

    A. We have many years of experience cleaning the toughest as well as the most delicate carpets. We have the experience, equipment, and necessary cleaning agents. We understand your concerns and we'll do our best to make you feel the most comfortable with us cleaning your expensive and delicate carpets!

    Q. I have old wine and cool-aid stains in my carpet, can you remove them?

    A. Usually yes, but only if the stains have not set yet, we are able to remove these and other very difficult stains, leaving your carpet with its 'pre-stain' appearance.

    Q. Can you repair my carpet from cigarette burns, iron burns, red wine, pet stains and tears and rips?

    A. Yes we can repair all of the above by patching the carpet. The process for the repair includes cutting the affected area out and then replacing it with a spare piece of carpet which is glued into place.

    Q. What are the various types of soils found in my rugs and carpet?

    A. There are many different types of soils and we have experience with all of them! You can have the regular spots and stains pet hair and/or lint. Often times unattached soil is tracked in from the bottom of your shoes and with time becomes worse and worse in the one particular area where there is a lot of foot traffic ultimately causing permanent damage to your carpet. To minimise this damage we recommend that you vacuum at least once a week.

    Q. Can you remove sticky oils and greases from my carpet?

    A. The longer oily soil remains on your carpet fiber the harder it is for us to remove so it is important you contact us for a cleaning at the first sign you see so we can prevent having to repair the carpet!

    Carpet Steam Cleaning

    Q. What does it mean to "clean to the standers?"

    A. There are certain industry standards to be lived up to for your satisfaction. Cleaning your carpet in accordance to these industry standards will help assure that you'll get a quality cleaning job. The carpet cleaning industry agreed upon a common set of standards for everyone to follow. It was agreed that each of these cleaning processes should include these common steps. 1. Pre-Vacuum 2. Pre-treat spots, stains and heavily soiled areas 3. Hot Water Extraction 4. A thorough rinse 5. Complete Drying within 24 hours

    Q. What causes dye bleeding?

    A. There are a couple conditions that cause dye bleeding. One condition is caused by the dyes getting weakened overtime from, sunlight, fumes, common chemicals, pet residues just to name a few. Once the dyes are weakened, they may run or bleed during cleaning. The other is defective dye or dyeing method which is produced during manufacturing. To avoid these types of problems we will pre test your rug ahead of time to detect any potential problems.

    Q. What if there are hardwood floors underneath my carpeting?

    A. This won't be a problem because the technology we use doesn't get the backing of your carpet wet. As a result there will never be any type of damage that occurs to the hardwood that is under it. We also offer a special hand cleaning process for your oriental rugs or other types of woven rugs.

    Q. How can wool be cleaned?

    A. We have lots of experience with wool and know how it reacts to our cleaning methods .We use only specialised products when it comes to cleaning wool and we are also very careful when it comes to the drying process of your wool. Since we use both a low temperature and a low amount of pressure it is going to maintain its shape.

    Q. Is it possible to clean Haitian fabrics made from cotton?

    A. We will be glad to take a look at it and then let you know what we recommend.

    Q. What can be done with materials including silk, micro fiber, and chintz?

    A. We can do an excellent job for you each and every time! We are experts when it comes to cleaning these types of materials. These materials also dry within a 1 to 3 hour time frame.

    Q. Is it true that after your carpets are clean they are more likely to get dirty fast?

    A. Your carpets will stay clean and residue free after we finish cleaning them for you. Many types of shampoos used on your carpets can leave behind a residue and as a result these chemicals end up attracting more dirt like a magnet. We are experts and know the right cleaning method to perform on your carpet to leave it at it's cleanest!

    Q. My carpet has bleached or faded spots, can you correct that?

    A. If there is colour loss in the carpet, it may be able to be spot dyed or often times we can do a carpet repair for you by replacing that area of carpet with another piece of carpet that is clean.

    Q. Why is the fringe on my rug darkening and wearing so quickly?

    A. Fringe on rugs is usually cotton which is prone to attracting dirt. Your carpets fringe may require special attention and treatment during cleaning because of cellulosic browning (a natural change overtime) It is possible for us to clean your fringe bur if it is too far gone you may need to get your carpet re-fringed. We will do our best to please you.

    Q. Is it common for the latex on the back of my rug to have areas of deterioration?

    A. Latex starts to deteriorate as soon as you start to use your rug. The breakdown can be cause by many different things such as floor waxes, gasses in the air, sunlight or traffic. It is fairly common and there is not much that you can do to prevent the latex deteriorating.

    Q. Does your cleaning process soak the backing of the carpet?

    A. Moisture does not penetrate the backing of the carpet although the process does rinse the carpet deep down. We use powerful equipment for the deepest clean possible so in the end your carpet is thoroughly rinsed, but left only damp to the touch.

    Q. Can you remove pet odors from my carpets?

    A. We deal with removing pet odors all the time and realise it is a very common problem in most households. We deal with a lot of cases of pet odors that become much deeper then they initially appear. Pet urine can easily soak through the backing of your carpet and into the padding underneath. At times it can be even more severe when the urine penetrates into the sub-floor beneath the padding. We call this a multi-layered problem. Depending on how long the urine has been in your carpet sometimes it starts to grow bacteria worsening the odors and damaging your carpets colour and fiber. In these cases we do out best to neutralise and remove the urine from each effected layer. If it is too deep we may have to replace the carpet however we can not guarantee removal of the odors but we can do out best to fix your pet odors problem. It is very important that you don't leave your problem untreated because it can be harmful to your health.

    Q. How do I know if my carpet needs a professional clean?

    A. Most carpet manufacturers suggest a professional clean at least one time per year. For the people that have larger families with children and pets your household has more traffic and would probably need a cleaning more often.

    Q. I want to purchase my first expensive rug. Is there anything I should know before making a choice?

    A. Ask the seller if he/she can guarantee you that the carpet you purchase will not shrink during cleaning, that the colour is fast and will not run or fade and that the fibers are of the highest quality. Carpets manufactured from natural fibbers are usually more durable than synthetics.

    Q. I wish to lay down wall-to-wall carpets, but am afraid of high maintenance costs. Should this concern me?

    A. It is important to protect your investment! Once you have decided to make the investment and install wall-to-wall carpeting, you should be prepared for professional cleaning services at least once a year. The cleaning will help preserve your carpet and is always a better idea for long term results.

    Q. I heard it's best to put off having your carpet cleaned for as long as possible, is this true?

    A. The build up of soil in your carpet in combination with foot traffic creates abrasion that breaks down your carpets fibbers. The higher the traffic area the more often the carpet will need cleaning .Many major carpet manufacturers today recommend a professional cleaning at least once a year.

    Q. How much better can a professional clean my carpets than doing it myself?

    A. We have the most important thing which is experience! Also the equipment being used and the type of chemicals being used are a huge factor when cleaning your carpets properly! Ultimately there is nothing on the consumer level that can give you the type of cleaning power you need.

    Q. What types of carpets do you steam clean ?

    A. Steam cleaning is suitable for all types of carpet, including Woven, Needlefelt, Knotted, Tufted, and flatweave carpets.

    Q. Are carpet cleaning products harmful to my children or pets?

    A. There are hazardous levels too all cleaning chemicals used from good to worse but there are also all natural chemicals that are being used. We use environmentally safe products and would love to tell you more about them so feel free to ask us!

    Q. What is the typical dry time after the carpets are clean?

    A. Typically, if there is ventilation in the room or it is a warm day, anywhere from 3-6 hrs depending on what type of carpet and conditions. There are some systems that don't use steam cleaning and never get the carpets wet.

    Q. Will my carpet shrink?

    A. No your carpet will not shrink. The process is very gentle and will never shrink or alter your carpet in any way ape or form.

    Q. Why is steam cleaning better than dry cleaning?

    A. Steam Cleaning is a deep clean. Customer satisfaction levels are very high with our Steam Cleaning process. Steam Cleaning always ends up being the best clean. Dry Cleaning leaves chemicals on the carpet that may cause re-soiling and could void the manufacturer's warranty.

    Q. How often should carpets be professionally cleaned?

    A. All residential carpets should be professionally cleaned a minimum of every 12 to 18 months AND as soon as possible after the carpet has been heavily soiled or stained. Prompt attention by a professional will provide the correct treatment and best results.

    Q. Will carpet cleaning destroy the stain-resist treatment?

    A. No. It is not necessary to reapply the stain-resist treatment after every carpet cleaning service, depending on how frequently the carpet is cleaned.

    Foot traffic can destroy some stain-resist treatments. Therefore, those treatments should be reapplied after every 2nd or 3rd carpet cleaning service. Carpet that is only cleaned each every 12 to 18 months may require treatment at that time.

    Q. Will hot water extraction (steam cleaning) damage my carpet?

    A. No. Hot water extraction is the method preferred by many leading carpet manufacturers. It is considered by many to be the best method of removing embedded soil and other contaminants

    Q. Can the carpet be walked on right after it has been cleaned?

    A. Yes. We use powerful equipment that extracts the majority of the water immediately from the carpet fibres. The surfaces below the fibres should not get damp. In most cases, the carpet should be completely dry within 2 to 6 hours (depending on the humidity and air flow).

    Q. Is it possible to clean carpets too often?

    No. Frequent cleaning of the carpet will help keep maintain its original appearance.

    It is recommended that high-traffic areas (doorways, hallways, etc) and areas of heavy-soiling (near kitchen, dining room, rumpus room, etc) are cleaned more frequently than the other areas.

    Between professional carpet cleaning services remember to vacuum at least weekly with a good quality vacuum in proper working order. Allowing dry soils to accumulate in the carpet pile causes permanent fibre damage, resulting in a dirty and dull appearance.

    Q. Will cleaning remove dust mites?

    A. Dust mites live on dead skin and require warm, damp conditions to survive. They are rarely found in dry carpet.

    Carpet Stretching

    Q. Help my carpet is wrinkled and wavy can you fix it ?

    A. Yes, we provide a service called carpet stretching. We usually will take the carpet up around the edges carrying out the carpet stretching by using a knee kicker carpet stretcher, or a carpet power stretcher, denpending on what's needed, and then re-fitting the carpet and trimming off the surplus carpet if required.

    Q. Why do I need a profesional to re-stretch my carpet?

    A. Carpet stretching is not something you can do on your own, you need the right tools and knowledge which we can provide!

    Q. Do I have to do the whole room?

    A. Yes the procedure only works properly if the whole room is done.

    Q. Do I have to remove all furniture for the room?

    A. Yes, you have to remove all your furniture because we have to lift up the wool carpet.

    Q. Will you help me move my furniture?

    A. In most cases our technician can help you move some of the furniture out if the room to prepare for the re-stretching or patching.

    Q. How else can I prepare my carpet before re-stretching?

    A. For best results remove all furniture and items from the room, it also helps if you vacuum ahead of time also.

    Q. How is carpet re-stretching done?

    A. We use special tools to re-stretch the carpet tight along all edges. Then we fit it to corners and walls, then glue it back down and trip along all edges.

    Q. How long will the procedure take?

    A. The procedure takes an average of two hours, sometime more and sometimes less depending on the job.

    Q. Will you cut my carpet ?

    A. Not Always, but only when required. As Sometimes after we stretch your carpet we will need to cut it along the edges to re-fit it. When the procedure is done your carpet looks brand new all over again!!

    Q. How do you charge for carpet stretching?

    A. We charge defending on the size of room that the carpet is in.

    Q. How many people are needed to preform the carpet re-stretching procedure ?

    A. Carpet stretching can be down by one man even if the job is big.

    Q. Do I have to wait for the glue to dry before I can move my furniture back and walk on it?

    A. No! There is no waiting time. You can move furniture back and walk on it safely right after the job is done!

    Q. Is there any carpets that you can NOT work with?

    A. We can work with ANY type of carpet!

    Q. Can you re-stretch carpets for big commercial areas?

    A. Yes we can do ANY job no matter big or small. We have worked with many large commercial spaces and have years of experience stretching carpets.

    Q. Do I have to be home the day you come to re-stretch or repair my carpet?

    A. No you do not have to be home. As long as you communicate with us before hand and we know exactly what area we are working on.

    Q. Should I clean my carpet before or after the re-stretching?

    A. If you are planning on having your carpet re-stretched and cleaned you have to have the cleaning done AFTER your carpet is re-stretched (they will not be able to clean before) It is a great idea to have your carpet cleaned after you have it re-stretched and we urge people to take advantage of the fact that all their furniture is out of the room and the space is open and ready to go!

    Carpet Patching

    Q. What is the most common way to repair a burn or stain in my carpet?

    A. We offer a carpet patching service to get rid of burns and/or stains that are in your carpet, permanent and visible. Clearly, you will need to have a spare piece of carpet available for this type of carpet repair. This can often be accomplished by taking material from underneath a piece of furniture.

    Q. What if I do not have a spare piece of carpet to use for the repair?

    A. We can work with you to figure out a solution if you do not have a spare piece of carpet. Often we can take a small piece out from inside your wardrobe or closet, also we can get it from underneath a piece of furniture.

    Q. How long does it take to patch my carpet ?

    A. Carpet patching is a fairly fast process and should take more then one hour.

    Q. How long will it last?

    A. It depends on the quality of the carpet but once it is patched it is just another part of the rest of your carpet as a whole.

    Q. How much does carpet patching cost?

    A. It depends on the work that needs to be done, size of patch etc. We can give you a quick estimate if you call us or fill out or quick and easy online form.

    Carpet Fitting & Installation

    Q. Do you sell or supply carpets?

    A. No we don't sell or supply carpets but we are more then happy to help you install and fit a carpet that you have bought from another source.

    Q. How long will it take you to fit my carpet?

    A. All carpet fitting jobs are different; it really depends on the size of the room we are working with. You can call us anytime or simply fill out our quick and easy online form and we can get back to you with a quote asap!

    Q. What kind of preparation should I do before you fit my carpet?

    A. When laying any type of carpet or flooring the first thing to do is make sure the surface is smooth and clean. Sweep the floor thoroughly and remove any nails or stones etc. that may be protruding. Use a vacuum cleaner if needed and just make sure the area is clean and debris free.

    Q. Is it possible for you to fit a used carpet?

    A. We can absolutely fit your used carpet. Many carpet fitters will only fit new carpets but we don't mind fitting used carpets at all.

    Q. Does it matter what size my carpet is that I need you to fit?

    A. No the size of the carpet does not matter at all. We are more then happy to do small, medium, and big sized domestic jobs. We can also do commercial jobs including hotels & offices.

    Q. Can you uplift and existing carpet in my house or office from one room and refit it in another room?

    A. Yes of course we can! We understand that you may have been given a used carpet or want to uplift an existing carpet from one room and need a carpet fitter to refit it somewhere else in your home. Replacing a worn stair carpet for example.

    Q. What types of buildings do you fit carpets in?

    A. Our carpet installers work in many types of buildings including homes, offices, stores, and restaurants.

    Q. What types of things do you look for before installing and fitting my carpet?

    A. Before installing your carpet our experienced workers will first inspect the surface that is to be covered to determine its condition. Then if necessary we will correct any imperfections that could show through the carpet. Then we must measure the area to be carpeted and plan the layout, keeping in mind expected traffic patterns and placement of seams for best appearance and maximum wear.

    Q. How exactly does the carpet installation and fitting work?

    A. When installing wall-to-wall carpet without tacks, installers first fasten a tackles strip to the floor, next to the wall. They then install the padded cushion or underlay. Next, they roll out, measure, mark, and cut the carpet, allowing for 2 to 3 inches of extra carpet for the final fitting. Using a knee kicker, they position the carpet, stretching it to fit evenly on the floor and snugly against each wall and door threshold. They then rough cut the excess carpet. Finally, using a power stretcher, they stretch the carpet, hooking it to the tackles strip to hold it in place. The installer then finishes the edges using a wall trimmer.

    Q. Can you fit my carpet after business hours because I have a store that is open during the day?

    A. Our carpet fitters generally work regular daytime hours, but when fitting stores or offices, they may work evenings and weekends to avoid disturbing customers or employees. We will be more then happy to work with you and set up the best and most convenient time for you.

    Q. Can you help move my furniture to take an old carpet out before you fit the new one?

    A. Yes we can help you move your furniture but we ask that you try to clear as much as possible before we arrive.

    Q. Can I walk on the carpet right away after it is fitted?

    A. Yes you can move all the furniture back and walk on it right after the procedure.

    Q. Is there any carpets that you cannot work with?

    A. We can work with ANY type of carpet!

    Q. Can you fit carpets for big commercial areas?

    A. Yes we can do ANY job no matter big or small. We have worked with many large commercial spaces and have years of experience refitting carpets in large areas.

    Q. Do I have to be home the day you come to fit my carpet?

    A. No you do not have to be home. As long as you communicate with us before hand and we know exactly what area we are working on.

    Q. Should I clean my carpet before or after the fitting?

    A. If you are planning on having your carpet fit and cleaned you have to have the cleaning done AFTER your carpet is fitted. Unfortunately they will not be able to clean before.

    Q. What do you recommend to do before the fit of my carpet?

    A. It is a great idea to have your carpet cleaned after you have it fit and we urge people to take advantage of the fact that all their furniture is out of the room and the space is open and ready to go!

    Q. How much will the service cost?

    A. Usually we will able to give you an indication of the cost over the Internet. All you have to do is fill out our quick and easy online form and we will get back to you with a quote. this shoule be considered as an estimate only, to be confirmed upon a site visit. When we arrive to look at your job we will give you a free, no obligation estimate before we start any work. If this estimate is acceptable we will in most cases get on with the work there and then.
    We carry underlay and carpet gripper etc. with us at all times should they be required.

    Upholstery Steam Cleaning (Sofa / Couch / Lounge)

    Q. How often should I have my upholstery cleaned?

    A. Most upholstery should be professionally cleaned once every 18-24 months to avid soil build up and staining.

    Q. How long will it take for my upholstery to dry after cleaning ?

    A. Drying times vary depending on the fabric of your upholstery. Most upholstery will dry within 2 - 4 hours after cleaning.

    Q. What cleaning method is best for upholstery ?

    A. Most upholstery can be safely and effectively cleaned by steam or extraction cleaning. Some fabrics are susceptible to colour migration or are too delicate for extraction cleaning. These fabrics have to be cleaned by "dry" or "low moisture" cleaning methods. What are the fabrics that need delicate treatment.

    Q. Should I remove cushion covers for upholstery cleaning?

    A. No. Covers should stay on the cushion so that they keep their form.

    Q. Can upholstery be treated with a stain retardant ?

    A. Yes. Stain retardants like Scotch Guard can help protect your furniture from spills and soiling.

    Q. What is the most popular cleaner for upholstery and can be used on natural fabrics such as cotton and wool, and synthetic fabrics such as polyester and nylon

    Q. Can I scotch guard my suede, plastic or vinyl furniture?

    A. No, scotch guarding is not recommended for these fabrics.

    Q. Why should I invest in cleaning my upholstery ?

    A. You will restore the elegant beauty of your favourite upholstered furniture pieces. See it richly textured and coloured once again add a compliment to your good taste.

    Q. How do you know if the colour of my upholstered item will remain intact ?

    A. We will test a small patch of your upholstery to make sure that fabric and colour remain intact before we start the job, taking into consideration factors such as colour fastness and dimensional steadiness -we want to be 100% positive you'll be delighted with the results.

    Q. Should I do anything to prepare my upholstery for cleaning ?

    A. Give all furniture and upholstery a thorough vacuuming every time you clean to remove surface dust and dirt before it has a chance to sink into cushions, pillow and mattresses.

    Q. What does your upholstery service include?

    A. Our upholstery steam cleaning service includes stain and odor removal, Mold and dust removal, Special treatments, including the use of enzymatic, ozone, and tea tree solutions Drapery, and it's all done onsite!

    Q. Will cleaning my upholstery reduce allergens ?

    A. The cleaning process Disinfects, Deodorises and Sanitises with 100% green environmentally safe products. Your Family and Pets are safe, but more importantly, they can breathe easier with reduced allergens, bacteria and dust mites in the home.

    Q. When is upholstery cleaning recommended ?

    A. Upholstery Cleaning should be done on an annual basis or as frequently as needed. When possible the alternating between Upholstery cleaning and Dry Upholstery cleaning will promote longevity and maintain the fresh look of new furniture.

    Q. What is the difference between steam upholstery cleaning and dry upholstery cleaning ?

    A. The main difference between steam Upholstery Cleaning and Dry Upholstery Cleaning is the drying time. steam Upholstery Cleaning drying times are significantly longer than Dry Upholstery Cleaning but when it comes to heavy soiled upholstery or upholstery affect by malodors, like urine or mildew, Dry Upholstery Cleaning is not the best option. In these cases, steam Upholstery cleaning is king.

    Q. What types of upholstery do you clean?

    A. We clean Chairs, Ottoman, Sofas, Recliners, Dining Leather Furniture, Armed Chairs, Chaise Lounges and all types of upholstery furniture.

    Q. Do you provide any other Upholstery Cleaning related service?

    A. Yes we provide the following Upholstery Cleaning Services: Spot and Stain Removal Fabric Wall Cleaning Odor Removal Mildew and Mold Treatments Teflon fiber protection

    Q. Can I clean my own upholstery ?

    A. You can clean it yourself but it is not recommended. Most manufactures recommend an experienced professional to clean your upholstery. We are familiar with fabric types and colour fast status to give you the best possible results. If you clean it yourself you run a serious risk of damaging the fabric or the colour.

    Q. I have silk upholstery can you clean it?

    A. Yes, Silk is a protein fiber, and therefore shares a number of similarities with the more commonly known protein fiber, wool. Silk acts like wool during a burn test; it smells like burning hair and will rarely support combustion once the test flame is removed. You will rarely need to test for silk, as most customers who have invested in silk will know what they paid for and inform you accordingly!
    Some cleaning related characteristics of silk are:
    - ABSORBENCY: Silk isn't quite as absorbent as wool; nevertheless it does absorb enough moisture and liquid spills to make spotting challenging and drying time after cleaning slower than synthetic fibers.
    - CHEMICAL SENSITIVITY: Like wool, silk is dissolved by chlorine bleach and harmed by high alkaline cleaning agents. If the fabric is not sensitive to water based solutions, be certain to keep the pH range between 5.5 and 8, just as you would with wool fabrics. Silk has an additional chemical sensitivity that you should be aware of. Silk is both discolored and weakened by salt. Perspiration contains enough salt to yellow the fabric permanently and eventually cause it to split. If you agitate the fabric in heavily soiled areas you may cause this weakened fabric to tear or split. And you may be held liable for the damage!
    - WATER SOLUBLE SIZING: Many silk fabrics are treated with sizing to give them "body" and to aid in the manufacturing process. If these sizings are water soluble, the fabric may show water marks after cleaning that could be difficult, if not impossible to remove. Spills, especially from alcoholic beverages, may also leave permanent water marks.
    If you detect the presence of water soluble sizing, it is better to dry clean the fabric.

    Q. Do you have a minimum charge?

    A. Yes we do have a minim charge , you can see out price list on the bottom of the page for more information on pricing .

    Q. How do I pay?

    A. You can pay by cash, credit or debit card upon completion of the work, and you should receive an invoice.

    Q. How far in advance to I need to book?

    A. It all depends on out schedule, sometime we can do same day cleaning!? Just fill out our fast and easy online form and we will get back to you with confirmation of your desired time.

    Q. How many cleaners can I expect and how long does it take ?

    A. Usually our cleaning teams consist of one or two technicians this may change depending on the size of the property or how many objects you need to be cleaned. Our office staff can give you an idea of how long you can expect it to take and when the supervisor has done an assessment they can then give you a better more realistic idea then what we can give you online.

    Q. What steps will you take to assure a safe and effective upholstery cleaning?

    A. There are many stapes we take to assure we give you the best possible clean. We will first and formats determine the state of the fabric by checking out for splits, tears, loose buttoning, loose fringing, zips, dirt levels, covering soiling, spots and stains. Then we will assess the fabric type by checking it out for construction details and testing the fabric itself doing a burn test on an individual fibber taken from the item. After that we will analyse the dye structure and finish by doing a dye test on a concealed part of the fabric. In cases of deep coloured cotton fabrics, we can also check for colour stability on a worn spot. When the fabric is tested for everything and we are familiar with the fabric we are working with out professional upholstery team cleaners will begin with an intensive vacuum to remove surface dust, soiling, hairs, foodstuff spills etc. Then a cleaning solution will be sprayed on to the ousted of the fabric and carefully agitated in order to loosen the soiling. We will only treat your upholstery with the appropriate spotting solutions and treatments. In water tolerant fabrics the soiling will likely be extracted wit hot water extraction. In water vulnerable materials, the soiling will probably be removed utilising a solvent removal process. Finally a protection treatment will be put on to help extend the fabric life and also protect against the consequences of spills. Lastly the cloth will be permitted to air dry, aided by turbo dryers and also towling to quicken drying.

    Mattress Steam Cleaning

    Q. Why can't I vacuum my own mattress?

    A. Most standard household vacuums are designed primarily for use on carpets and therefore the stiff bristles embedded in the rotating brush may cause serious damage to the mattress surface as well as other upholstered items. Traditional household or commercial vacuums do not have the extraction power to remove harmful debris such as highly resilient dust mites, bacteria, allergy triggering contaminants that are deeply embedded in the mattress. Also it is important to use a germ killing UV-C Germicidal lamp, it's the key to effective disinfection and sterilisation.

    Q. How long does it take to service the mattress?

    A. The time taken to clean all depends upon the size of the mattress and how dirty or stained the mattress is. A king-sized mattress takes approximately 25-45 minutes and a queen-sized mattress takes around 20-40 minutes but this is rough estimate so you can get somewhat of an idea.

    Q. Will the process of sanitising a mattress or upholstered item be messy?

    A. The cleaning process is completely green and environmentally friendly. There are no liquids or nasty chemicals used in the sanitation process and beds can be remade 3-6 hours after the service is completed. Since there are no chemicals or perfumes used, it is not necessary to air out the room. However it is recommended to do so to assist with the drying time of the mattress.

    Q. How do I know if my mattress is in need of sanitizing?

    A. We can perform a 5-minute testing procedure that will clearly show the level of contamination present.

    Q. What do I have to do to prepare my mattress for cleaning and sanitizing?

    A. Simply remove the linens and any mattress covers that may be present.

    Q. Can mattress cleaning and sanitising cure my allergies?

    A. It will help to reduce the severity and frequency of allergy attacks however it doesn't offer any cure to pre-existing allergies, . Many of our customers have found that their particular allergy disappears altogether and the need for regular medication is eliminated. In the case of asthmatics, about 85% of sufferers are allergic to House Dust Mite droppings, so the chance of us helping an asthma sufferer is very high. We have received lots of positive feedback from asthma sufferers telling us that they are enjoying a better night's sleep and have become less dependent on their breathing aids when waking up in the morning.

    Q. How do I know if it is worth it to clean my mattress or if I should just purchase a new one?

    Q. How old does a mattress have to be before it is worth cleaning?

    A. We have found that if a new mattress were used on a regular basis it would benefit from a cleaning and sanitising after as little as 6-months of use.

    Q. Can an old mattress be cleaned effectively?

    A. Yes, most definitely! Our cleaning process is extremely effective and will make your old mattress clean and fresh again. Mattresses that are old will always have much higher levels of dust mites, dead skin, fungal spores, bacteria and germs so it is very important to have it cleaned for the sake of your health.

    Q. Do protective mattress covers work?

    A. Whenever we have tested a mattress with a protective cover, the mattress usually always tests positive for contamination. If you already have one or you are intending to buy one, then only use it on a brand new mattress or a mattress that has just been cleaned and sterilised by us! If you don't, all you are doing is incubating the contaminants that are already present.

    Q. Is there such thing as dust mite season as there is with pollen or moulds? Is the summer time tougher on people with dust mite allergies because of high humidity?

    A. The dust mite season is actually quite erratic. It may be higher in the summer in many climates because of the warmth and higher humidity. But people who are sensitive to dust mites often will have symptoms all year-round. And in the winter time, when people spend more time indoors and keep windows and doors closed, dust mite particles are often still in the house, and they still can be a problem.

    Q. Can exposure to dust mites actually cause sensitivity or is one just born allergic to dust mites?

    A. The main area of concern is in very young children in environments where with high dust mite exposure or other types of allergens. There is evidence that if an infant or a young child grows up where there's a high exposure to sensitising substances, he or she will be more likely to develop allergy problems, asthma or both.

    Q. Does you mattress cleaning process eliminate bed bugs?

    A. Our team is highly trained to eradicate bed bugs using our equipment and our specially developed, non-toxic procedure.

    Q. How often should I have my mattress de-toxed?

    A. With our corrective care system you should de-tox your mattress at least once a year.

    Q. How long does it take to de-tox and protect a mattress?

    A. With our corrective care system it takes approximately 30 minutes to de-tox and protect a mattress.

    Q. I vacuum my own mattress, does this help with keeping it dust mite free?

    A. Vacuuming will reduce the levels of dust mites within your mattress, but this also has a negative effect on your mattress stripping the protective barrier that is applied within the mattress and on the cover by the manufactures affecting its ability to resist flames.

    Q. I have bought a new mattress and can smell odors, what is the reason for this and can it be clean?

    A. The odor is the smell of a new mattress, which is a mixture of fabric, fillings, flame protection, wrapping and also the length of time in storage. Some people are more sensitive to this odor from a new mattress, but the odor should subside within a few weeks your new mattress will need airing not cleaning.

    Q. Does your cleaning process make a mattress look as good as new by removing all stains?

    A. Old stains on a mattress are almost impossible to be removed from the fabric, due to age, body heat and also the nature of the stain, what our mattress cleaning system does is hygienically sanitise and neutralise all stains. Some stains will appear to be much lighter in appearance and will always be fresh smelling after our cleaning process is completed.

    Q. Mould has accumulated on my mattress what is the reason for this and can it be clean?

    A. Usually if you have mould our advice is to replace your mattress. Black mould on a mattress is caused by body moisture, damp conditions and the lack of ventilation to the mattress. Once you have the problems of black mould stains on your mattress cover there will be high levels of mould and fungal spores within the fillings and can be very bad for your health.

    Q. What if I have embarrassing stains on our mattresses?

    A. That's not unusual, and our cleaning process works just as well with a fitted sheet over the mattress.

    Q. Will my mattress be wet after cleaning? I'm susceptible to mould allergies and would not want mould or mildew to begin to grow.

    A. Our cleaning process is steam cleaning and will leave your mattress a little wet for a few hours. The last step does include a very light mist of an all-natural dust mite inhibitor. The mist is so fine and light that the mattress surface is completely dry within 3-6 hours and ready for the bed to be made. Additionally, should any mould or mildew organisms remain after cleaning, the UV-C light used in the first step alters the DNA in all micro-organisms preventing them from propagating.

    Q. Does Mattress Cleaning Treat Dust-Mite Allergies?

    A. Dust mites are microscopic arachnids that live in mattresses, pillows, rugs and curtains and feed on people's flaked-off dead skin. They aren't harmful in themselves, but according to research some 18% to 30% of Australians are allergic to the mites' waste products. Nearly half of homes have levels of allergen significant enough to trigger a sensitivity even in people who weren't previously allergic, he adds.

    Q. How do you know how to clean something that is not visible to the eye?

    A. Dust mites are microscopic creatures that live and breed in your mattresses, blankets, pillows, sofas, and carpets. They thrive in warm, moist conditions and can number into the millions. Dust mites are invisible to the naked eye, but their effects can be seen everywhere.

    Q. I am sick for no apparent reason is it possible that it could it be cause by dust mites?

    A. If you are feeling like you may be developed asthma, eczema, hay fever or bronchitis or been waking up with itchy red eyes, sinus pain, or sneezing these are all symptoms of dust mite infestation. Dust mites feed on the dead skin cells that human beings shed everyday, and leaving behind their excrement. It is common that you will develop many allergy-like symptoms if you mattress is infested.

    Q. What is the best way to protect my mattress?

    A. Mattress should be regularly dusted and aired. Also there are tightly woven mattress protectors, which do not allow dust mites to penetrate from the body into the mattress. They are not completely effective, but they help if you place them over a new, or freshly professionally cleaned mattress.

    Q. How often should I have my mattress cleaned and how long does it last?

    A. Once the mattress is cleaned the disinfection will last for up to 6 months.

    Q. What will be extracted from my mattress?

    A. Our special machine that we use to clean your mattress is so powerful that it will suck all the dust, dust mites, spores, dead skin flakes out of your mattress.

    Q. Is the process noisy?

    A. If you are not bothered by the sound of a working vacuum cleaner, you will also not mind the noise of our equipment.

    Q. Does the mattress age matter?

    A. Researches have proved that a mattress, which is 6 months old, can contain as many dust mites and dust as a mattress that is 5 years old.

    Q. How do dust mites make me sick?

    A. The droppings of these mites are the most common trigger of reoccurring allergy and asthma symptoms, especially in humid conditions where dust mites tend to thrive. Each mite produces approximately 20 fecal pellets each day, which means approximately 2000 during its lifetime. The dust mite can get nourishment from its own droppings and may eat them up to three times over.

    Q. Does the average mattress have dust mites in it?

    A. Yes, the average mattress has over 2 million dust mites.

    Q. Does vacuuming remove dust mites?

    A. At best, normal vacuuming removes only 5% to 10% of dust mite populations.

    Q. Can you come and clean my mattress the same day I make an appointment?

    A. Yes we try out best to cater to all your needs, we will do out best to accommodate you desired time and day that you would like us to come.

    Q. How many people will be cleaning my mattress?

    A. We have one professional cleaning member come and clean your mattress.

    Q. How will you charge me for cleaning my mattress?

    A. We have a price list on our website so you can have a look at different services and different prices.

    Q. Can you clean more than one mattress in my home?

    A. Yes we are used to cleaning multiple mattresses throughout your whole household. If you make an appointment with us to come and clean your mattress we recommend you have us clean all your mattresses in the house for most effective results.

    Q. When you come and clean my mattress what exactly does the procedure entail?

    A. We first loosen particles of dirt, dust and excrement embedded within your mattress with high frequency waves. The waste is then removed with a special high-powered vacuum specifically designed to trap 99.97 percent of everything it collects. Then the mattress is then sterilised with a chemical free disinfectant. This process kills all viruses, spores and bacteria within the mattress. Afterward, we apply an all-natural, hygienic mattress spray, which is anti-bacterial and an insect repellent.

    Q. Can you clean commercial mattresses and residential mattresses?

    A. Yes out company provides commercial mattress cleaning and residential mattress cleaning involving the removal of indoor allergens including dust mites, mould, mildew, pollen, spores, fungi, bacteria and viruses. No other service can offer the same level of cleanliness and hygiene we can!

    Leather Cleaning

    Q. What types of services do you provide for leather?

    A. We provide all leather services including cleaning and conditioning, reconditioning, deodorizing, protective coating, moisturizing, colour loss prevention, stain resisting. Please contact us will all your leather needs and we will give you quality satisfaction guaranteed!

    Q. Are these chemicals in the cleaning products you use hazardous?

    A. No. All of the chemicals in the cleaning products we use are either water based or alcohol based. There are no solvents or hazardous materials present in any of our products. All products are environmentally friendly, and safe for everyone. There are no harsh odours or vapours to cause you concern or discomfort.

    Q. My leather sofa is fading can you help me prevent it from getting worse?

    A. Fading can be caused by sunlight or day-to-day wear and the use of inappropriate cleaners, all of which dry the leather. If your leather sofa or chair is located near a window you might consider having us come and apply our UV Protection Cream, which provides protection against sun fading.

    Q. Why should I get my leather sofa cleaned?

    A. There are many benefits you get by cleaning you leather upholstery.

    One main benefit is that it will increase the life expectancy of your fine leather retaining it's professional image and value. Also it highlights it's attractive colour whatever it may be and restores its original freshness. Lastly cleaning your leather will get rid of unwanted stains and doers and protect you from allergens!

    Q. Can you remove smoke smell from my leather sofa?

    A. We can give the leather a really good clean with our special leather cleaner and conditioner; this should remove any residues of smoke odour on the leather. However, the cushions, wood work etc may have also absorbed the odour. After we clean the leather, if you can still smell smoke, let us know and we can try to do a double clean, charging you accordingly.

    Q. I have spilt acetone on the arm of our dark brown leather sofa and I was hoping someone could tell me how to restore the leather as it's stripped the protective coating and some of the colour from the leather?

    A. If its small damage no bigger than a golf ball then we can probably remove the stain for you, if it is a bigger job there is a chance we can't but we are more then happy to take a look at it and let you know if we can help.

    Q. What should I expect from you technician upon arrival?

    A. It is fast an easy; here is what you can expect!
    1. Pre inspection for damages and any permanent stains.
    2. Prepare area for cleaning like moving furniture for space to clean.
    3. Pre treat stains with leather solution.
    4. Soil extraction and rinse.
    5. Leather protection applied.
    6. Speed drying with blower.
    7. Inspect with client to review the leather furniture cleaning service.

    Q. What types of upholstered leather furniture do you clean?

    A. We specialize in cleaning the following:
    Pigmented leather, Aniline/Semi Aniline, Suede, Nubuck and plenty of other leathers just ask!
    There are lots of other leather finishes too numerous to list here but all have their own cleaning requirements, which our experienced leather cleaners will know.

    Q. How do you charge me for leather cleaning?

    A. Our prices are very competitive and the best in Australia! We will suggest a price for each type of service, according to the complexity of the job. Standard upholstery cleaning is priced affordable, while cleaning more complex fabrics requiring special treatment is priced fairly and accordingly.

    Q. What do your leather cleaning service entail?

    A. Our specialists will visit your home or office to clean and condition your furniture. General dirt build-up, grime and even stubborn stains will be removed. Your leather will then be conditioned to give you the peace of mind that it will look and feel great for years to come.

    Q. What are some important do's and don'ts for leather cleaning?

    A.

    • LEATHER CARE DON'TS
    • Don't use solvents or abrasives to attempt to remove stubborn stains or Ink
    • Don't feed, nourish or condition your leather with oils or waxes
    • Don't allow dirt or soiling to build up. This is what causes the damage
    • Don't allow dye transfer build up on pale leathers
    • Don't use general household cleaners
    • Don't listen to old wives tales about leather
    • Don't allow staining or fading to become serious before considering professional restoration
    • Never use baby wipes or magic erasers to clean your leather
    • LEATHER CARE DO'S
    • Always blot up spills ASAP without excessive rubbing
    • Always treat with Leather Protect or Ultra Protect from day 1
    • Always clean high wear areas little and often (Lazy Leather is ideal and takes just 5 minutes)
    • Always use water-based products - these will correct the moisture level of the leather and help avoid staining. They will also keep your leather in the best condition
    • Have your leather professionally cleaned at regular intervals. (Usually once per year)

    Q. Can you get ink out of my leather?

    A. Yes! We know that sometimes ink or dye from a package, newspapers or damp/wet clothes can leave dye stains on you car seat or sofa. We can restore your upholstery by removing these ugly dye transfer stains! We can also remove permanent ink or marker (sharpie) stains and spot re-dye affected areas if necessary.

    Q. Can you remove food, beverage and chemical stains?

    A. We can remove most food and beverage stains depending on the severity of it. Eating while watching television is something many of us do on a regular basis! We understand that accidents do happen and some stains are difficult to remove especially if they have set.

    Q. Can you get mildew out of my leather couch?

    A. In most cases yes we can, however it really depends on severity of the mildew. We will always do everything in our power to try to fix your problem.

    Q. Can you repair cracked leather?

    A. Before cracking has a chance to develop, contact us and we will clean and condition your leather for you. Embedded dirt and dryness can cause the surface pigment to crack and the colour to fade. If your leather furniture or your car seats are cracking already we can fix them for you! We have a qualified team that specializes in leather restoration, we will include deep, professional leather cleaning and conditioning for only the very best results.

    Q. How do you recommend I do a basic cleaning on my leather furniture after you have cleaned it?

    A. Basic cleaning of your furniture will require you to wipe your furniture two or three times a week with a soft rag or vacuum. Make sure to be carful while cleaning, it is important that soft materials must be used when cleaning leather because it can scratch easily, affecting it's distinct grain or finish.

    Q. Will you be able to tell what kind of leather my couch is and what the best way to treat it?

    A. Different animal skins are used to produce a variety of looks in leather. All leather comes from one source, the hides of animals. The most common comes from cows. All leathers are processed in similar manners to achieve the look and feel of a particular purpose. Once the leather is tanned and processed, certain sections are then selected for use on a particular application. This process determines the type of leather that will be made available to you. In almost all situations, similar tanning and dyeing chemicals and processes are used. Many different types of leather are used. The most common, Top Grain (coated) leather is used in almost all automotive and furniture upholstery. This type of leather is the most durable and easiest to maintain. Aniline (Nubuck) is a form of leather with a very soft feeling. Usually there is no finish, leaving it unsealed and susceptible to dirt and staining. Suede is a form of this leather.

    Q. Do I need to do anything to maintain my leather furniture if it does not appear dirty?

    A. We recommend cleaning and conditioning your leather every year or year and a half. Oils in your leather dry out and evaporate even when your leather is rarely used. It is important to replenish these oils as well as occasionally clean the leather to protect it for years to come.

    Q. Can you clean my car interior as well as my leather furniture?

    A. Yes, leather interiors in automobiles take a lot of abuse from sun, water, and dirt. Our cleaning and conditioning process will help your interior last as long as your car.

    Q I have a leather chair that is not in the best condition but it was expensive and I don't want to throw it out, do you think you can help?

    A. we can usually help the appearance of your leather quite a bit, and of course leave it physically clean. Removing soils and oils also prevents them from chemically attacking the leather finish, and penetrating into the corium (substrata). As your leather ages, however, microscopic cracks develop which can become stained. Eventually, refinishing becomes necessary to achieve significant cosmetic improvement.

    Q. What does your conditioning process do for my leather?

    A. Our thorough, hand-applied conditioner restores beneficial oils and water to your leather to help maintain optimum moisture content. This keeps it supple, which helps reduce severe creasing which can lead to cracking.

    Q. How long should my leather be conditioned?

    A. t depends on how you use it, and how harsh your environment is. Exposure to sunlight and air flow accelerate the drying-out process. Rule of thumb; every 6 months to 2 years.

    Q. After you condition my leather will it rub off?

    A. No, it will not rub off. We use only the dyes and finishes that were used when the leather was originally produced. The new finish is as hardy as the original finish.

    Q. Will the conditioner change the feel of my leather?

    A. Although every situation can be different, it should feel very close or exactly like it did when it was new.

    Q. Can you service my furniture on site?

    A. Yes! the best part is we can minimize the 'down time' of your furnishings by having one of our technicians work 'on site' to expedite any cleaning and conditioning that is needed.

    Q. Can I condition my leather couch myself?

    A. Yes you can but we recommend levying it up to an expert for the best possible results! It is possible you will not use the right product and end up doing damage. Many products suitable for, say, saddle leather or footwear should never come near your upholstery, as is the case with some "cleaning protectants" which contain silicones.

    Q. Do you dye leather?

    A. No unfortunately we do not dye leather.

    Q. Do you repair rips and tears?

    A. We do not repair leather rips and tears.

    Q. I have an oil-based stain on my cushion, what can I do?

    A. Oils have a tendency to dissipate into leather. As such, small concentrations of oil may gradually disappear. To accelerate the process, apply dry corn starch directly to the affected area, covering the stain. Let the corn starch draw oil up out of the leather for 4-8 hours. Gently wipe away, and then repeat the process as necessary. Keep in mind that this is a home remedy with no detriment to the leather, but of limited effectiveness.

    Q. Would I be better off just buying new furniture if my leather needs a lot of work?

    A. Maybe, if your furniture is what we call "disposable" quality. We suggest that you consider several factors in making this decision:
    Did I buy quality in the first place, and am I therefore confident that the frame and foundation materials are worth retaining?
    Do I still like the style and function of the piece?
    Do I want to shop around for new sofas?

    Q. Do you charge to come out to my home and look at my furniture?

    A. It is not always convenient. If we come to you, we charge a small fee, which is credited toward the cost of any work, which you have us do.

    Q. Do you have any tips of how I can maintain my leather couch after you clean and condition it?

    A.

    • Rotate cushions every 30-60 days for even wear, depending on the amount of use. Remember to exercise poly-fill bag by fluffing and redistributing the poly-fill evenly throughout.
    • All leather will fade. To protect your leather, do not place it in any form of sunlight. Do not place your leather furniture near windows, under skylights or beneath similar forms of light. Keep medium to large windows closed when you are not home (exposure to the sun even for a few minutes a day will affect your leather). Open grain Nubuck and aniline leathers are extremely sensitive to direct or indirect light.
    • All leathers perform better when preventative maintenance is practiced. Using a white lukewarm damp rag dust off arms, seats, and back pillows once a week.
    • Use only recommended cleaning products on furniture every 3-6 months, or more often if needed. This will prevent body oils and salt from your skin being absorbed into the leather, which are harmful and could affect the look, feel and longevity of your leather. After leather is clean and dry, re-protect with leather cream.
    • Take care not to place your furniture too near a radiator or similar heat source. Make sure there is at least 2 feet of space between your furniture and heat source.
    • Only use cleaning products where they are recommended. Many new generation leathers are susceptible to colour loss when cleaners are applied. Warm distilled water applied to a soft white clean cloth is recommended for these leathers.
    • Ask us about out regular cleaning schedule that we can offer you to help you minting your leather furniture the best you can keeping it beautiful and new!
    • We specialize in fixing all of the following:
      -Food stains
      -Beverage Stains
      -Ink Stains
      -Dye transfer stains
      -Cracking
      -Chemical stains
      -Embedded dirt
      -Cigarette burns
      -Permanent Marker stains

    Please fill out our quick and easy online form for a quick quote or confirmation of your desired appointment time!

    Rug Cleaning & Washing

    Q. Can you clean all styles of rugs?

    A. Yes! We clean - oriental rugs, Persian rugs, Chinese Rugs, Turkish Rugs, Moroccan Rugs, Navajo Rugs, custom rugs, handmade rugs, machine made rugs, shag rugs, natural dye rugs & more.

    Q. Do you provide onsite rug cleaning?

    A. Yes we do! We will come to you to steam clean your rug in your home. We also provide pickup and delivery service for delicate rugs that require hand wash.

    Q. How much does it cost to have my rug steam cleaned onsite?

    A. Prices vary depending on the rug; we have a price list on out main page so you can get the cost.

    Q. How long does it take to dry?

    A. Drying time usually take an average of 6-9 hours

    Q. Do you offer off site rug cleaning?

    A. Yes we do! We have a warehouse where we clean rugs. We offer pickup and delivery service so it makes easy for you!

    Q. Can I drop off my rug at your warehouse to be cleaned?

    A. Our offsite service does not allow drop offs however we offer a pick up and drop off service to make it easy for you!

    Q. How long does the off site cleaning take?

    A. Our off site cleaning takes two weeks for us to clean your rug. Before you know it you will have it back looking good as new. We will drop it off at your home clean and dry when it is ready.

    Q. Do you hand wash delicate rugs?

    A. Yes we do. We specialize in hand washing your delicate and expensive rugs and have many years experience dealing with delicate fabrics. We hand wash silk, oriental and Persian just to name a few.

    Q. Will water cleaning shrink my wool rug?

    A. No. Proper cleaning by a trained and certified professional will not cause shrinkage. Your wool rug will be properly tested, cleaned, and dried to prevent shrinkage.

    Q. Will steam cleaning or water cleaning damage my oriental rug?

    A. No it will not but it is important to have a professional clean your oriental rug because it needs to be treated properly.

    Q. How often should my rug be cleaned?

    A. Under normal wear we suggest cleaning your rug every 1-5 years depending on the colour of the rug and the amount of traffic it receives. If you have pets or unusually high traffic a cleaning every year would be ideal.

    Q. Is there different clean times for different areas in the house?

    A. Yes, we usually say kitchens, bathrooms, hallways, and entranceways you should clean rugs every 1-2 years. Living rooms, dining rooms, and family rooms you should clean rugs every 2 to 4 years. For your bedrooms clean rugs every 5 years.

    Q. What type of topical treatments do you offer?

    A. We offer a variety of treatments depending on your rug's needs. Anything from stain protectors to deodorisers. Please feel free to contact us online with any questions.

    Q. What if the colours have bled in my Oriental rug can you fix it?

    A. Dyes that are not colourfast can bleed if not set prior to cleaning and restoration. Unfortunately we cannot fix this particular problem. We always test rugs for colorfastness and take every precaution, however we cannot assume responsibility for unstable fugitive dyes.

    Q. Will cleaning wear out my special fine antique rug?

    A. No, not at all! Properly done professional cleaning will not wear your rug out. Actually our rug washing process will help your rug's longevity.

    Q. How long will my rug last?

    A. If it is properly cared for and cleaned periodically a good quality rug will last for generations.

    Q. Why if my rug a different colour in some places?

    A. This is a common occurrence in hand made rugs and is referred to as "abrash". This is mainly caused by a change in the dye lot. When the rug is woven, the weavers will usually dye the wool when it is needed. Occasionally the colours will be slightly different and this will cause "abrash".

    Q. How do I know if my rug needs cleaning?

    A. There are many ways to check for dirt in your rug. Lift the corner of the rug and slap the back with your hand. If dirt comes out, it needs to be cleaned. You can also dampen a white towel and rub across the surface of the rug, if the towel gets soiled, it needs cleaning. You can also pull the pile fibers apart and examine the foundation. If there is dirt in the warp and weft threads, the rug needs a good cleaning and we are the ones to help!

    Q. How often should I have my rug cleaned?

    A. It really depends on number of people in your household, pets, lifestyle and location. However, every 1-3 years is generally satisfactory.

    Q. What happens if I spill something on my rug?

    A. A spot or spill must receive immediate attention to prevent staining. The first step is to blot up as much of the spill as possible. Do not use household carpet cleaners. You can use club soda or diluted baby shampoo to help remove spot. If spot remains, call us and we can help remove it.

    Q. Do I really need a pad underneath my rug?

    A. Rug padding is intended to hold your rug securely in place whether on hard or soft surfaces. This prevents the rug from shifting position or slipping which could be dangerous. Over time, shifting and slipping can cause stress and break the stitching on the rugs backing. Also, it can cause excessive wear and rug stretching. The good news is that rug pads actually increase the life of your rug and make them safer for family and friends. Check out our selection on the Rug Padding page.

    Q. Do you carry insurance on my rug?

    A. Absolutely, and we take photos of your rug as a value added service.

    Q. Do I need to remove furniture off my rugs prior to arrival?

    A. We will gladly help you move most furniture pieces to safely retrieve your rug; however, some particularly heavy pieces need to be moved prior to our arrival. We also request you remove all small breakable items from the tops of all furniture that will need to be moved.

    Q. Can you store my rug after its cleaned?

    A. Unfortunately we cannot store your rug for you because we don't have the extra room but with out pick up droop off service it makes it easy for you.

    Q. I am moving. Can you deliver my rug to a new address after cleaning?

    A. Yes. We can deliver to your new address as long as it is in our service area.

    Q. Do you have insurance for my rugs when they are picked up and stored in your facility?

    A. Yes. Our insurance covers your property, when it is entrusted to us for repair, service and storage.

    Q. When you deliver my rug, will you put my furniture back in its proper place?

    A. We are happy to help you as part of the service we provide. We would appreciate you being at home to help us and instruct where you would like the furniture placed.

    Q. How much do you charge to pick up and deliver my rug?

    A. Our pick up and delivery service is priced depending on the area you live in and how far we have to travel. You can get a quick quote if you fill out our fast and easy online form, or simply just give us a call.

    Q. Can you give me an estimated value of my rugs?

    A. No. However, we can arrange for a certified appraiser to give you a professional appraisal. There would be a separate fee associated with this service.

    Q. What type of training do you have?

    Over our many years in business, we have earned a reputation as professionals in our area of expertise. We are specialists in all aspects of Oriental and specialty rug care. The cleaning technicians are thoroughly trained to identify rug specificities and custom cleans your rug according to our standards of excellence. We are committed to providing excellent care and service in every step of your rug's cleaning process.

    Q. Can you wrap my rug for storage?

    A. Yes. Please contact us online for the price of this service

    Q. Do you guarantee pet odor removal?

    A. It really depends on the condition of the rug. More often than not, we are able to remove all pet odours. We do not 100% guarantee pet or stain removal.

    Q. Do you guarantee stain removal?

    A. If a stain has not affected the fibres permanently, we have a much higher chance to remove it. Please contact us as soon as you notice the stain since taking care of it as early as possible increases our chance of success.

    Q. Is my rug even worth cleaning?

    A. That is a personal decision depending on your emotional attachment, if any, to the rug and the replacement value of the rug. Many people design a whole room around their Oriental rug and replacing it could require refurnishing the entire room. It may be cheaper to repair and clean the rug. We will be happy to give you a professional estimate for cleaning and necessary repairs to help you make an informed decision.

    Q. The tag on my rug says dry clean only, Is your method safe?

    A. There are many factors to consider when professionally cleaning an Oriental rug. We inspect your rug carefully to determine what method is safe to use. Our technicians are trained, experienced and certified to handle your investment properly.

    Q. Can you remove all the urine from my rug?

    A. Although we can remove all the urine and pet waste from the rug by cleaning it thoroughly, the stain may still be present.

    Q. What process do you use to clean my rug?

    A. We use a ten- step process that we have perfected to make sure we fit the cleaning method to the fibres, dyes and other specificities of your rug.

    Q. I had a potted plant sitting on my Oriental rug. When I moved it, there was a black stain. Can you remove this stain?

    A. Possibly. It really depends on the extent of the damage. Another concern would be with the water and dampness from the leaky pot potentially causing the foundation of the rug to become brittle. Please give us a call so we can evaluate your rug.

    Q. What can I do if I have a flood or water damage on my rug?

    A. If the rug is not dried properly and completely, the cotton foundation may become weak and rot as a result. Mold and bacteria may also thrive in such a damp environment. It is best to have the rug professionally cleaned and dried.

    Q. Do you just have one method of cleaning rugs?

    A. Every rug we clean gets a complete evaluation to determine the condition of the rug and the type of fibre and dyes used in its construction. We customise our specialty rug cleaning process to fit each rug individually.

    Q. Do you bleach my fringe?

    A. We do not bleach the fringe because chlorine based bleaches damage the fibre by weakening it. However, we do have specialty non-chlorine products that we can use to make fringes whiter.

    Q. My rug has been in a fire. Can you remove the soot and odour?

    A. We have been successful in removing soot and fire odour in most cases. However, we cannot guarantee that we can do it 100% of the time.

    Q. Do you clean hooked rugs?

    A. Yes. These are colourful yarn rugs hooked by hand with cotton or jute cloth backing.

    Q. Do you clean flokati rugs?

    A. Yes. Flokati rugs are wonderfully thick, shaggy and fluffy traditional Greek wool rugs.

    Q. Do you clean tribal rugs?

    A. Yes. Tribal communities or villages, sharing common patterns, structure, designs, and dyes, made tribal rugs.

    Q. Do you clean Navajo rugs?

    A. Yes. These durable flat woven rugs and textiles are beautiful pieces of art created by the Navajo people. They usually have no fringes and the dyes are often made from vegetables or local plants.

    Q. Do you clean sisal rugs?

    A. Yes. These are sturdy rugs, made from the rope -like fibers of the agave plant. These rugs are natural and environmentally friendly.

    Q. Do you clean silk rugs?

    A. Yes. Silk rugs are lovely tightly woven and elaborately detailed works of art

    Q. What is fiber protector? How will it help my rug?

    A. The fiber protector retards soiling and helps prevent stains from becoming permanent. It is child and pet safe and is non-toxic. As an added bonus, it has a natural fresh scent.

    Q. My dog has marked his territory on my Persian rug. Can you help me or is my rug ruined?

    A. The best method to remove the odor associated with pet urine is through a pre- treatment process and an immersion cleaning in our rug bath. Pet urine contains three components; 1) urea, which is the sticky, tacky component; 2) urochrome, which is the pigment or color element, and; 3) uric acid crystals and salts. It is these crystals and salts that cause the ammonia like odor that makes this the most difficult component to correct. These acidic crystals can also cause permanent dye damage, color loss and cause the fibers to rot. While we have been extremely successful in restoring most rugs there are some cases where the damage is permanent.

    Q. Are all rugs cleaned and treated the same?

    A. In its simplest terms a rug can either be machine-made or man-made and made with either synthetic or natural fibers (wool, silk, cotton, bast, leaf and fruit). Then we also have construction types (tufted, woven and bonded).

    Q. I have a hand- knotted Persian rug. Some of the knots are losing their colour, is the rug falling apart?

    A. What we have here is a case of "white knots". Your rug is fine - what you are noticing is an area where the rug's warp cords (cords that run the length of the rug) that have been spliced together while still on the loom. As the rug wears, the knots show through the pile of the rug as a small white knot.

    Q. Can bleach spots be repaired?

    A. Sometime many of these spots can be repaired. A special colour restoration process has to be used to literally determine the colours that are missing, and replace them. On a difficulty scale of 1 to 10, this is a 9, and only should be attempted by a professional.

    Q. What is an Oriental rug?

    A. An authentic oriental rug is a handmade rug that is either knotted with pile or woven without pile. In hand-knotted rugs, strands of yarn are tied into the flat-woven fabric, creating a pile and pattern. Oriental rugs that are made by machines, hand tufting or any method other than hand-knotted or hand weaving are not considered authentic oriental rugs.

    Q. Why are antique rugs so valuable?

    A. For generations and many years of history, oriental rugs have been a luxury standard and proved many times their value increases over the years. Antique rugs are most valuable, because of the history they're carrying and time has enhanced their beautiful colors. A genuine rug can last for generations and is a great investment.

    Q. Where do oriental rugs come from?

    A.These rugs normally come from a broad geographical region such as China, Vietnam, Turkey, Cyprus, Iran, Pakistan, and Indi

    A. Oriental rugs are organized by origin: Oriental rugs are organized by origin: Persian rugs, Anatolian rugs, Kurdish rugs, Caucasian rugs, Central Asian rugs, Turkestanian rugs, Chinese rugs, Tibetan rugs, and Indian rugs.

    Q. How can I tell a good rug quality?

    A. There are two basic things that show rug quality: 1) Small, tight knots and a fine pattern with a clear design on the front as well as on the back of the rug. 2) The wool should feel oily, and full of lanolin. Hand-made rugs are more valuable then machine made. The back of the rug will help you determine whether it is a hand-made rug or machine made. A hand-made rug had the same, vibrant design as the front of the rug. The more knots per square inch and the more intricate the design, the more valuable the rug. Silk rugs are most expensive rugs on the market. In addition when examining antique rugs other factors enter in. Originality, rarity and overall condition are important factors.

    Q. How long does it take to make a rug?

    A. Authentic rugs are hand made - for a small 3 x 5 rug; it might take several months to make. Medium-sized rugs (5 x 8) can take up to a year to hand made. Very large rugs (10 x 20) might take a group of people a few years to complete. Larger silk rugs with up to 1,000 knots or more per inch, may take a lifetime to make.

    Q. Is an oriental rug a good investment?

    A. Antique rugs are good investment because they increase in value since they are getting harder to find and getting to be very rare. When you buy an oriental rug today, it will always be worth what you paid for, but probably more. Over the centuries oriental rugs have become treasured heirlooms passed from one generation to the next. No new rug can achieve the look and feel of an old rug, which throughout the decades has become fine like wine.

    Q. How to inspect rug before buying?

    A. Check the threads of the rug from both front and back to see if there are any breaks or cuts. Also check to see if any repairs have been done, if so, if they were properly executed. Check the pile for holes, stains and moth damage, especially in older rugs. Examine the colors for running by wiping a damp cloth firmly over the rug.

    Q. What is Scotchgard protector? How will it help my rug?

    A. The Scotchgard protector repels soil and dirt and helps prevents stains from becoming permanent. It is child and pet safe and is non-toxic. As an added bonus, it has a natural fresh scent.

    Q. Should I wear shoes or socks when the rug is damp?

    A. Wearing clean shoes and/or socks on damp rug is acceptable, but keep in mind that rug will soil easier when it is damp.

    Q. How long should I leave the tabs/Styrofoam blocks under the furniture?

    A. Remove the plastic tabs/Styrofoam blocks only when your rug is completely dry.

    Q. What temperature should the room be for ideal drying?

    A. There is no need to adjust the temperature in your home or business; your rug will dry at average room temperatures.

    Q. What is the best approach for proper ventilation?

    A. Ventilation for proper drying will depend on the humidity levels in your rooms. Your technician will be available to answer any questions on ventilation.

    Q. Will the rug protector prolong the drying time?

    A. Depending on humidity levels in the room, protected rug may dry at a slower rate.

    Q. I have a reoccurring spot issue, what should I do?

    A. For assistance in your reoccurring spot contacts us so we can come have a look and help.

    Q. Will your cleaning methods eliminate allergens?

    A. Our cleaning methods will greatly improve the air quality in your home or business.

    Q. What is the difference between cleaning my carpet and my rug?

    A. Rugs are very different to carpets; they are often made with wool, silk etc. This can sometimes lead to colour run problems, for these reasons we always test them thoroughly first.

    Q. What are some basic tips that I can use to keep my rug looking its best after you clean it?

    A. - Rotate your rug periodically for even wear. - Vacuum on a regular basis. Be careful of fringe. - Use a quality under layer, pad or cushion to allow for cleaning and prevent slippage. - Have your rug cleaned only when it really needs cleaning. Remove outdoor shoes when entering the house.

    Q. Can you remove wax from my rug?

    A. Wax can be incredibly frustrating to clean up. An accident with hot wax can cause damage to your rug and rugs, and without the right tools or knowledge about cleaning it up, it can really cause some damage. Don't worry we will probably be able to get the wax out of your rug but please contact us as soon as possible.

    To schedule your cleaning appointment or to obtain a free estimate, please Call 1300 558 509 or use the online enquiry form at the top of the page.

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    The excellent job that All-Carpets carpet cleaning service did on our wall-to-wall carpets helped us get a higher price on the sale of our house

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    Sarah Packer

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